• Check-in: After 3:00 PM
• Check-out: Before 12:00 noon

Smoking is strictly prohibited in all guest rooms. The hotel will notify guests of this policy on the form signed upon arrival. With the agreement, a penalty of HK$5,000 will be charged if the hotel discovered any evidence of smoking in the guest room. Extra fee will be charged if any damage caused.  

Guarantee Policy

All reservations must be guaranteed with a valid credit card at the time of booking.

Cancellation Policy

All reservations must be cancelled or amended before 4 pm local time, at least 2 days before the arrival date to avoid a penalty fee of full period room charge.

Room Deposit

Guests are required to provide a valid credit card or cash for a HK$1,000 deposit upon check-in which will be fully refunded upon departure once all is in order with the hotel and no disturbance or damage has taken place. The hotel will be able to process the credit card deposit refund within 24 hours after the guest’s departure. However, a deposit held on a credit card (via a pre-authorisation) will be refunded as per issuing bank’s policies. Typically, may take between 14-21 working days, however, some banks do take longer.

Children Policy

Free accommodation for 1 child under 12 years old sharing parents' room using existing facilities.

Age restriction

The minimum age for check-in is 18

Pets

Pets (with the exception of service animals) may not be brought into the Hotel.

Lost & Found Policy

If you believe you left or lost an item during your recent stay, please contact the hotel at +852 3410 8888 as soon as possible. We keep a Lost and Found Log with the information to cross-reference when an item is found. The hotel will work with you to have items returned at your expense. However, if we cannot contact you,

• Valuable items (for example, money, gold, jewellery, and phones) will be kept for 30 days. Items not collected after 30 days will be regarded as unclaimed items and will be transferred to the nearest police station.
• Used items or perishable items like food or beverage will be disposed of immediately.
• Other items like clothing will be stored for 30 days before disposal.

The hotel will not bear any liability thereof.

*The hotel reserves the right to seek all remedies available by law for any false statement.

Charge of single-use plastic products

According to the regulation of disposal of plastic tableware and other plastic products, hotels are not allowed to provide disposable plastic items for free, including toothbrushes, toothpaste, shower caps, razors, combs, cotton buds, toiletries (shampoo, shower gel, soap), plastic-bottled water since 22 April 2024(earth day). We recommend guests bring their amenities in an effort to reduce single-use plastics. Thanks for your kind understanding and cooperation.